Error pages such as "DNS Error: The page you are looking for could not be found" can be an irritation for most users. To improve the customer experience, we have replaced these with a list of alternative sites which we hope are relevant and useful or, in some instances, by taking users directly to the site they were looking for.
You saw the Qwest Web.Help page because either you clicked on an invalid link or entered an invalid Web address into the address bar of your browser. Misspellings and typing errors frequently cause DNS errors. In instances where the site you were looking for is clear, you may not see this page at all—the service may take you directly to the site.
You see the Qwest Web.Help page when the Web address you entered into the address bar no longer exists or when you mistyped the Web address. The Qwest Web.Help page presents a list of Web sites that may help you find what you are looking for.
No these sites are independent companies advertising through Yahoo! Search Marketing — just the same as if you used a standard search engine— or advertising through our DNS error partner, Barefruit.
The results served are a combination of sponsored links and "natural" search results, depending on what you were looking for — just the same as if you used any search engine; in instances where banner ads appear, the banner ads are sponsored links believed to be relevant to what you were looking for.
Sponsored links are results which appear at the top of the list of links generated from an Internet search. (companies will have paid for this position in the list ranking) and banner ads.
Not at all. The service is designed to replace errors at the Internet service provider (ISP)-level and is not loaded on your computer. Also the system that processes the errors does not keep or see any personal information about you or your use of the Internet or keep any information about you.
Some split tunnel VPN's may not work well with the Web.Help service. If you are experiencing problems with your VPN, you should disconnect from the VPN and then opt out of the service by selecting the 'Can I opt out of this service' link on this page. You will only need to opt out once.
