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Forgot your password?

Overview

This page provides information to help you find your Qwest.net password. If you follow the instructions here, however, and are still unable to find your password, contact Technical Support.

Have you recently made changes to the mail settings on your computer?

If you recently made changes to the mail settings on your computer and your password is no longer accepted, the problem may be with your e-mail settings rather than your password. Make sure your user name is entered correctly (all lowercase letters with no spaces) and that your mail server type is set to POP3.



Uppercase vs. lowercase characters in your user name and password

Be sure to type both your user name and your password carefully. It matters whether you type the letters as uppercase (using capital letters) or lowercase (not using capital letters). Check to be sure you didn't accidentally press the CAPS lock key on your computer keyboard.

  • User names are all lowercase letters (no spaces).
  • Passwords can be a mixture of uppercase and lowercase characters.


Secondary e-mail box passwords

If you are having problems with the password of secondary e-mail boxes (which are the additional e-mail boxes you may have set up after registration), you can ask the primary account holder to issue you a new password. The primary account holder can do this using the Account Manager from the Qwest.net Web site at www.qwest.net.

Note: Be sure to use the primary account user name and password when dialing in to Qwest.net. Secondary e-mail user names and passwords will not be accepted.



Qwest Broadband™ subscribers

If you are a Qwest Broadband™ subscriber, you received a welcome letter (through the U.S. Postal Service) that includes your password. Find the letter or your other written records to look up your password.



If you registered with a CD

If you registered with a CD, you probably recorded your account information when you set up your account, both in written form and in a computer file, as recommended. If you do not have it, you may be able to open an account information file that was automatically saved for you during installation (Microsoft® Windows® only). This assumes that you have not changed your password since you registered for the service and that you are using the same computer from which you registered.

Microsoft Windows 95/98: The file was saved in Temporary Internet Folders (may not exist if you deleted these folders after installation) and must be found with the Find Files tool:

  1. From the Start menu, select Find and then select Files.
  2. In the Named box, type in Register960420b0[2].RMR.
  3. In the Look in list, select the C: drive.
  4. Click Find Now.
  5. When the file is located, its name will appear in the bottom section of the window.
  6. Open Notepad (Start menu->Programs ->Accessories->Notepad).
  7. Click and drag the file name from the Find Files window into the Notepad window to open the file.
  8. In the file, your user name follows POP_Logon_Name. Your password follows POP_Logon_Password.

Windows NT®:

  1. From the Start menu, select Find and then select Files.
  2. In the Named box, type in acctinfo.txt.
  3. In the Look in list, select the C: drive.
  4. Click Find Now.
  5. When the file is located, its name will appear in the bottom section of the window.
  6. Double-click the file icon to open the file.

Once you locate your account information, be certain to record your user name and password carefully, paying close attention to whether letters are uppercase (using capital letters) or lowercase (not using capital letters).



Still unable to locate your password?

Need to reset your password?